Terms of Use

Effective October 17, 2026

These Terms of Use (“Terms”) govern your use of suburbantow.guardianfleetservice.com (the “Site”), the website of Suburban Towing (“Suburban,” “we,” “us”), a Guardian Fleet Services company. By using the Site you agree to these Terms.

Services

Suburban provides towing, recovery, heavy haul and specialized transport, vehicle and cargo storage, roadside assistance, private property towing, mobile crane, heavy roadside and cargo, and HAZMAT response services from its terminal in Louisville, Kentucky. The Site describes those services; it does not by itself create a contract for service. Service is arranged by calling dispatch, and the terms of any tow, recovery, transport, storage, lift, or cleanup — including rates, payment, and the release of a vehicle, equipment, or cargo — are set at the time of service and in the written documents you sign with us. Where the Site and a signed document or invoice differ, the signed document controls.

Emergencies

The Site is not an emergency channel. For service, call dispatch at (502) 964-6500, 24 hours a day. Inquiries sent through the Site are not monitored around the clock.

Site content

The content of the Site — text, photographs of our fleet and our work, logos, and marks — belongs to Suburban Towing, Guardian Fleet Services, or their licensors, and may not be copied, reproduced, or used without permission. Customer reviews quoted on the Site are shown as their authors wrote them.

Acceptable use

You agree not to misuse the Site — no unlawful use, no attempts to breach security, scrape at scale, or interfere with service to others.

Third-party sites

Links to Google Maps, our Google Business Profile listing, Facebook, Guardian Fleet Services, and other sites are provided for convenience. Those sites have their own terms and privacy policies, which govern your use of them.

Disclaimers

The Site and its content are provided “as is.” We work to keep the Site accurate and available but do not guarantee uninterrupted access, and scheduled maintenance may occur. Nothing on the Site is legal, insurance, or financial advice.

Limitation of liability

To the maximum extent permitted by law, Suburban is not liable for indirect, incidental, or consequential damages arising out of your use of the Site. Liability for services is governed by the terms given at the time of service and the documents you sign with us.

Governing law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules. Venue for disputes arising from the Site lies in the state or federal courts located in Jefferson County, Kentucky.

Changes

We may update these Terms from time to time; the effective date above reflects the latest revision. Continued use of the Site after changes are posted constitutes acceptance.

Contact

Suburban Towing — a Guardian Fleet Services company
Louisville Terminal: 1006 Industrial Blvd, Louisville, KY 40219
Dispatch: (502) 964-6500, 24 hours a day, 7 days a week